General terms and conditions of the company LLC Kaukasus-Reisen
1. Registration and Confirmation
With your registration you offer us the conclusion of a travel contract. The conclusion of the contract becomes binding with the written confirmation of the travel contract through our booking confirmation.
After receipt of the booking confirmation, a deposit of 30% of the travel price is due after 30 days. The remaining payment is made 30 days before the start of the trip by bank transfer or as cash payment on site at the start of the trip by arrangement. In the case of short-term bookings, full payment of the travel price is due by the first day of travel.
The scope of services results from the description in the travel program and from the information on our agreed services in the booking confirmation. Subsidiary agreements that change the contractual scope of the trip are only binding with our written confirmation.
4. Service and Price Changes
We reserve the right to change services and prices for important reasons (e.g. increase in transport costs or strong exchange rate fluctuations). In the event of a price increase of more than 10% or in the event of a significant change in an essential travel service, you can withdraw from the travel contract without any fees.
5. Withdrawal by the customer
You can withdraw from the travel contract at any time before the start of the trip with a written declaration (e.g. email). The receipt of the declaration of withdrawal is decisive. The following cancellation costs apply: up to 30 days before the start of the trip 30% of the travel price, 29th – 15th day before the start of the trip 50% of the travel price, 14th – 7th day before the start of the trip 60% of the travel price, 6th – 1st day before the start of the trip or 100% of the travel price if the journey is not started.
You can appoint a replacement for yourself up to the start of the journey, but the cancellation and rebooking costs usually increase by up to EUR 100 per airline and passenger. Taking out travel cancellation insurance is strongly recommended.
6. Withdrawal by the tour operator
a) If the execution of the trip was not advertised as guaranteed, the trip can be canceled up to 30 days before the start of the trip if the minimum number of participants specified in the trip description is not reached. The travel price already paid will be fully refunded. On request, the travel price will be recalculated and offered on the basis of a lower number of participants. The trip can also be rebooked to a travel date that is not yet fully occupied.
b) We reserve the right to refuse participants who do not meet the required requirements
(e.g. sure-footedness) before the trip, at the venue and during the tour. Likewise, participants can be excluded from the trip after prior warning because of gross violations or ongoing destructive behavior towards the country, people or towards other participants. In this case, our claim to the full travel price remains.
7. Special extraordinary circumstances (force majeure)
If the trip is made considerably more difficult, endangered or impaired due to unforeseeable special circumstances (force majeure), both parties can withdraw from the contract. If the cancellation is made by the tour operator, he has the option of issuing the customer a voucher for the payments already made, which can be used for a new booking or rebooking at the same price by December 31st. of the following year can be redeemed. If the customer himself cancels his trip due to entry regulations or the travel warning from the Federal Foreign Office before it has been canceled by the airline or tour operator, he is not entitled to a refund. In this case, however, a rebooking or the issue of vouchers can be made as a gesture of goodwill; however, the tour operator is not legally obliged to do so. Customers who can prove that they need the down payment made promptly (so-called hardship case) can continue to receive a direct refund if issuing a voucher instead of a payment is unreasonable.
You undertake the journey at your own risk and are responsible for your physical integrity.
The organizer is liable for conscientious travel preparation and for proper organization and implementation of the agreed services, for careful selection and supervision of the tour guide on site and for the correctness of the travel description you receive.
The organizer assumes no liability for disruptions to the performance of third-party services (e.g. flights), changes to the trip due to weather conditions and force majeure. The contractual liability for damage that is not bodily harm is limited to three times the travel price, insofar as damage to the traveler is not caused intentionally or through gross negligence
If the travel service is not provided in accordance with the contract, the traveler can be asked to remedy the situation. Complaints must be reported in writing to the tour guide on site. Claims by the traveler must be made in writing to the organizer within 4 weeks of returning.
The equipment provided by the organizer, such as horses, saddles and fishing tackle must be handled with care. In the event of intentional damage, the participant bears the costs for repairs or replacement.
11. Passport, visa and health regulations
The traveler is responsible for compliance with these regulations. The Federal Foreign Office issues updated information for trips to Georgia at regular intervals. We support you in completing the visa formalities.
However, the participant is responsible for applying for a visa. No visa is currently required to visit Georgia for a stay of up to 364 days.
For your own safety, we strongly recommend that you take out travel health, travel accident and travel cancellation insurance. This insurance is not included in the travel price.
13. Intellectual Property
All ideas and conceptual approaches are the property of Caucasus Travel LLC. and may not be used or passed on to third parties without consent. In the event of infringement, we reserve the right to take legal action.
The invalidity of individual provisions of the travel contract does not result in the invalidity of the entire travel contract.
15. The European Commission provides a platform for online dispute resolution (OS). You can find the platform at http://ec.europa.eu/consumers/odr/
The place of jurisdiction is the seat of the tour operator Caucasus-Reisen LLC in Georgia. Georgian law applies.
Managing directors: Hans Heiner Buhr and Teona Buhr
Tax ID: 404425127
A.Saiatnova Str. 17
Tel: +995 599 570554 Hans Heiner and Teona Buhr
Email: firstname.lastname@example.org and email@example.com