General Terms and Conditions of Kaukasus-Reisen LLC, valid from 1 January 2026.
- Registration and booking confirmation
Your registration is an offer to us to conclude a travel contract. The contract becomes binding when we confirm it in writing with our booking confirmation.
- Payment
After you receive the booking confirmation, a deposit of 30% of the travel price is due within 30 days. The balance is due 30 days before the start of the trip, by bank transfer or, by arrangement, in cash on site at the start of the trip. For short-notice bookings, the full travel price is due by the first day of travel.
- Services
The scope of services is defined by the description in the travel programme and by the agreed services in the booking confirmation. Additional agreements that change the contractual scope of the trip are binding only with our written confirmation.
- Changes to services and prices
We reserve the right to change services and prices for important reasons (e.g. increased transport costs or strong exchange-rate fluctuations). We will inform you of any such change without delay. If the price increases by more than 10%, or if an essential travel service changes significantly, you may withdraw from the contract free of charge.
- Withdrawal by the customer
You may withdraw from the travel contract at any time before the start of the trip by written declaration (e.g. by email). The date on which we receive your declaration is decisive. The following cancellation fees apply:
- 30 days or more before the start of the trip: 30%
- 29 to 15 days before the start of the trip: 50%
- 14 to 7 days before the start of the trip: 60%
- 6 days or less before the start of the trip, or if the trip is not started: 100%
You may name a replacement traveller up to the start of the trip. Any additional costs this causes (e.g. changes to bookings with hotels or other third-party providers) will be charged to you. We strongly recommend taking out travel cancellation insurance.
- Withdrawal by the tour operator
a) If the trip was not advertised as guaranteed, we may cancel it up to 30 days before the start of the trip if the minimum number of participants stated in the trip description is not reached. In this case you will receive a full refund of the travel price already paid. On request, we will recalculate the price for a smaller group and offer it to you. You may also rebook to a travel date that is not yet fully booked.
b) We reserve the right to refuse participants who do not meet the required conditions (e.g. sure-footedness) before the trip, at the starting point or during the tour. Participants may also be excluded from the trip after a prior warning in the case of gross misconduct or continued destructive behaviour towards the country, its people or other participants. In this case, our claim to the full travel price remains.
- Extraordinary circumstances (force majeure)
a) If the trip is made considerably more difficult, endangered or impaired by unforeseeable extraordinary circumstances (force majeure), both parties may withdraw from the contract.
b) If we withdraw, we will refund all payments made for services that can no longer be provided or, at your choice, issue a voucher for the same amount. The voucher can be redeemed for a new booking or rebooking at the same price until 31 December of the following year.
c) If you cancel the trip yourself because of entry regulations or an official travel warning (e.g. of the German Federal Foreign Office or the foreign ministry of your country of residence) before the trip has been cancelled by us or by a service provider such as an airline, you are not entitled to a refund. As a gesture of goodwill, we may offer a rebooking or a voucher, but we are not legally obliged to do so.
d) Customers who can prove that they urgently need the deposit they paid (hardship cases) may still receive a direct refund if a voucher instead of a payment would be unreasonable.
- Self-drive tours, rental cars and itinerary changes
Self-drive tours: You need a valid driving licence and must follow local traffic regulations. The rental agreement and the insurance terms of the rental car company apply; damage that is excluded by these terms (e.g. damage to tyres) must be paid by you. Fuel costs are not included in the travel price. Itinerary changes: Weather, road conditions and closures (e.g. of mountain passes) can make changes to the route necessary. In such cases we will propose a suitable alternative.
- Liability
You travel at your own risk and are responsible for your own physical safety.
We are liable for careful travel preparation, for the proper organisation and delivery of the agreed services, for the careful selection and supervision of local guides, and for the accuracy of the trip description you receive.
We are not liable for disruptions to services provided by third parties (e.g. flights) or for changes to the trip caused by weather conditions or force majeure. Our contractual liability for damage other than bodily injury is limited to three times the travel price, unless the damage was caused intentionally or by gross negligence.
- Complaints and claims
If a travel service is not provided in accordance with the contract, you may request that we remedy it. Please report any complaint to us immediately on site (by phone, WhatsApp or email) or to your local guide, so that we can resolve it. Claims must be submitted to us in writing within 4 weeks after the end of the trip.
- Equipment
Equipment provided by us, such as horses, saddles and fishing tackle, must be handled with care. In the case of intentional damage, the participant bears the costs of repair or replacement.
- Passport, visa and health regulations
The traveller is responsible for complying with these regulations. Please check the current travel advice of your own foreign ministry before the trip. We support you with visa formalities, but you are responsible for applying for the visa yourself. Citizens of the EU and many other countries do not currently need a visa for Georgia for stays of up to 364 days. An e-visa is required for Azerbaijan. Armenia has its own entry regulations; please check them before your trip.
Since 1 January 2026, travellers entering Georgia must show proof of foreign health insurance with a minimum cover of GEL 30,000 (approx. EUR 10,000) for the entire stay. The confirmation from the insurer must be presented in printed or electronic form, in English or Georgian.
Such insurance can be taken out, for example, with the Georgian provider GPI: https://mygpi.ge/en-US/wizard/purchase/policytourist/
- Insurance
For your own safety, we strongly recommend taking out travel health, travel accident and travel cancellation insurance. Please check that your insurance also covers the countries you visit, hiking at altitude and a cancellation caused by a change in official travel advice. Insurance is not included in the travel price. Please note the obligation to prove foreign health insurance when entering Georgia (see section 12).
- Intellectual property
All ideas and concepts are the property of Kaukasus-Reisen LLC and may not be used or passed on to third parties without our consent. In the event of an infringement, we reserve the right to take legal action.
- Severability
If individual provisions of the travel contract are invalid, the rest of the contract remains valid.
- Data protection
We process your personal data only as needed to prepare and carry out your trip, and we pass it on to third parties (e.g. hotels, guides, rental car companies) only for this purpose.
- Place of jurisdiction and applicable law
The place of jurisdiction is the seat of the tour operator, Kaukasus-Reisen LLC, in Georgia. Georgian law applies.
Contact
Kaukasus-Reisen LLC
Managing directors: Hans Heiner Buhr and Teona Buhr
Tax ID: 404425127
A. Sayatnova Str. 17, 0105 Tbilisi, Georgia
Tel.: +995 599 570554 (Hans Heiner and Teona Buhr)
Web: www.kaukasus-reisen.de
Email: info@kaukasus-reisen.de, webmaster@kaukasus-reisen.de